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After-Sales Service Policy For Sex Dolls

After-Sales Service Policy

Dear Customer,

Thank you for your trust and support. We sincerely appreciate the opportunity to work together. To ensure a smooth cooperation and provide you with better service, please carefully read the following after-sales policy.

(Note: In this document, “we,” “us,” or “our” refers to the manufacturer.)

After-Sales Principles

Sex dolls are personal-use products. Due to hygiene and customization reasons, we do not support unconditional returns or exchanges.

Please ensure that customers fully understand the product design, structure, and materials before purchasing. Distributors are responsible for informing customers of all product characteristics. If no consultation is made, it will be considered that both the distributor and the customer have acknowledged and accepted the product details.

Customers must inspect the product upon delivery. Once the product is opened or used, returns will not be accepted.

Distributors should inspect the product before confirming receipt. If any quality issues are found after delivery, please contact our sales support immediately. Returns or exchanges will be handled based on the situation.
​Used products will not be accepted for return or exchange under any circumstances.

In case of after-sales issues, distributors must respond promptly and provide reasonable solutions to minimize negative impact and avoid disputes.

(I) Quality Issues

Definition of Quality Issues:

  1. Skeleton breakage that prevents normal use (excluding finger and toe bones).

  2. Irreparable damage caused by production errors affecting the product’s appearance.

Solutions for Quality Issues:

  1. Replacement:
    Based on clear photos provided by the customer (showing the broken skeleton after cutting open the material), we may provide a replacement doll of the same model.
    Shipping costs will be shared 50% by the manufacturer and 50% by the distributor.

  2. Refund:
    The distributor must provide proof of refund issued to the customer. Upon verification, the manufacturer will refund the distributor.
    Any shipping loss will also be shared 50% each.

(II) Non-Quality Issues

  1. Odor:
    TPE is a composite material and may have a slight odor under normal conditions. This is not a quality issue. All materials are safe and non-toxic.
    If customers are concerned, we can provide a sample material block for smell testing (shipping cost not covered).

  2. Design Preferences:
    Product aesthetics are subjective. Designs are based on extensive real human data. Personal dissatisfaction with design is not a valid reason for return.

  3. Expectation Differences:
    Before shipping, real photos/videos are provided for confirmation.
    Promotional images are for reference only; actual products prevail.

  4. Damage Due to Misuse or Wear:
    Damage caused by improper use or normal wear and tear is not considered a quality issue.
    Minor damage may be repaired with glue. We provide 1–2 bottles of repair glue per order (depending on damage severity). Shipping not included.

  5. Additional Functional Features:
    Functions such as heating, sound, suction, waist movement, or head movement may be damaged during shipping or misuse.
    Due to high return costs, factory repair is not supported.
    If such functions fail but do not affect basic use, distributors may refund the additional feature cost and request reimbursement from the manufacturer.

  6. Staining:
    TPE and silicone are prone to staining (e.g., from dark clothing). This is not a quality issue.
    We provide 1–2 bottles of stain remover per order (depending on severity). Shipping not included.

  7. Order Cancellation:
    If a customer cancels due to personal reasons before shipment, a full refund is not guaranteed.
    As these are highly customized products, cancellation fees apply:

    • TPE dolls: RMB 500/unit

    • Silicone dolls: RMB 800/unit

  8. Mold Lines:
    Seam lines are a result of the manufacturing process and are not defects.

  9. Shipping Damage:
    If damage occurs during transportation, customers must provide photos of the damaged packaging or missing items.
    If a distributor’s freight forwarder is used, the distributor must coordinate with the logistics provider.

Solutions for Non-Quality Issues:

Except for shipping damage (Item 9), the manufacturer will assist distributors in resolving after-sales issues in good faith to maintain brand reputation.
Distributors must clearly communicate product pros and cons to customers to avoid disputes.

(III) Disclaimer (To Be Communicated by Distributors)

  1. Under normal use, the warranty period is 6 months (excluding electronic components of robotic dolls).

  2. This product is strictly for adults (18+).

  3. Store the product safely and keep it out of reach of children. The manufacturer is not responsible for misuse.

  4. Public display of the product is prohibited. Any consequences are the customer’s responsibility.

  5. The product is for personal use. The manufacturer is not responsible for any health issues resulting from resale or sharing.

  6. All head and body designs are original creations by sculptors and do not infringe on any real individuals.

  7. Do not discard the product in public places.

  8. The manufacturer is not responsible for damages caused by improper use of electronic functions (e.g., heating, sound).

  9. Any costs arising from order modifications requested by the customer must be borne by the customer.

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