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What should I do if my doll arrives damaged or has a quality issue?

We carefully inspect every doll before shipment to ensure it meets our quality standards.

If you notice any issues after receiving your doll, please contact our customer support team as soon as possible and provide:

  • Order information

  • Photos or videos showing the issue

  • A detailed description of the problem

Our team will review your request and provide appropriate assistance based on the situation.

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